🚚 Shipping & Delivery Policy

At American Game Zone, we want your new e-bike to arrive quickly, safely, and in perfect condition. We partner directly with leading U.S. suppliers to ensure fast and reliable fulfillment across the continental United States.

Shipping Coverage

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  Free Standard Shipping is available on all e-bike orders shipped within the continental U.S.
  
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  We currently do not ship to Alaska, Hawaii, Puerto Rico, Guam, APO/FPO addresses, or international destinations.
  
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  Shipping for accessories or parts may vary depending on the product and destination.

Processing Time

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  Most in-stock e-bikes ship within 1–2 business days after your order is confirmed.
  
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  Orders placed on weekends or holidays will be processed the next business day.

Delivery Time

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  Once shipped, delivery typically takes 3–7 business days depending on your location and the supplier warehouse.
  
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  You will receive a shipping confirmation email and tracking number as soon as your order has been dispatched.
  
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  All shipments are handled by reliable carriers such as FedEx, UPS, or USPS Priority.

Signature & Delivery

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  Signature may be required upon delivery to ensure safe receipt of your e-bike.
  
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  Please inspect your package at the time of delivery. If visible damage is noticed, ask the driver to note it before signing and take photos of the issue.
  
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  For concealed damage discovered later, contact us within 7 days of delivery with photos and your order number.

Pre-orders and Backorders

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  For pre-order items, the estimated shipping date will be clearly stated on the product page.
  
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  Once shipped, standard delivery timelines apply.

Delivery & Assembly

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  All e-bikes arrive 90–98% assembled, with simple final steps (such as handlebar, pedals, or front wheel installation).
  
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  Basic tools are included, and an assembly guide or video link will be provided.
  
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  Professional assembly is optional but recommended for optimal setup and safety.
  

Please note that the delivery driver is not required to bring the package inside your home or upstairs. Inside delivery may incur additional fees and is not available in all locations.

Returns & Refunds Policy

At American Game Zone, your satisfaction is our top priority. We want you to love your new e-bike — but if something isn’t right, we’re here to help.

Eligibility for Returns

To qualify for a return:

The item must be in brand-new, unused condition, and returned in its original packaging with all accessories and manuals included.

Returns must be requested within 14 days of delivery.

Once approved, the item must be shipped back within 7 days of receiving the return authorization (RMA).

Products that have been used, damaged, customized, or modified are not eligible for return.

Return Process

1. 
   Contact Us First: Email us at support@americangamezone.com with your order number, photos, and reason for return.
   
2. 
   Get Authorization: We’ll coordinate with the respective brand to issue a Return Merchandise Authorization (RMA).
   
3. 
   Ship Securely: Once approved, you’ll receive the return address and detailed instructions.
   
4. 
   Inspection & Refund: After the supplier inspects and approves the return, your refund will be processed.
   

Return Shipping Costs

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  Return shipping is the customer’s responsibility, unless the item arrived damaged, defective, or incorrect.
  
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  In such cases, we’ll provide a prepaid return label or arrange pickup at no cost to you.
  
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  Please ensure the product is securely repackaged to prevent transit damage. Items damaged in return transit may be ineligible for a full refund.
  

Refunds

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  Once the return is inspected and approved, refunds will be issued to your original payment method within 7–10 business days.
  
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  Restocking fees may apply (typically 10–20%) depending on the supplier’s policy.
  
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  If an order is canceled after shipment but before delivery, shipping and restocking fees may still apply.
  

Cancellations

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  Orders can be canceled within 24 hours of placement for a full refund if they have not yet shipped.
  
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  Once an order has shipped, it is treated as a return and subject to the above policy.
  

Damaged or Defective Items

If your e-bike arrives damaged or defective:

Report it to us within 7 days of delivery with photos/videos showing the issue.

Do not discard the original packaging.

We’ll work directly with the manufacturer to resolve the issue through replacement parts, repairs, or a full replacement if necessary.

Non-Returnable Items

For safety and quality assurance, the following are non-returnable:

Used or test-ridden e-bikes

Special-order or customized items

Batteries and electrical components

Final sale or clearance items

Exchanges

If you wish to exchange your e-bike for another model, please contact us — we’ll help determine eligibility and any price adjustments or fees that apply.

Rest Assured — We’re Here to Help

Every return or issue is handled with care and transparency.

Our team will guide you through the entire process to ensure a fair and smooth resolution.

📩 Contact: support@americangamezone.com

📦 Return Address: Will be provided upon RMA approval.

Frequently Asked Questions (FAQs)

1. How do I track my order?

Once your e-bike ships, you’ll receive a tracking number via email. You can track your shipment on the carrier’s website (FedEx, UPS, or USPS).

2. What should I do if my e-bike arrives damaged?

If there’s visible damage upon delivery, refuse the shipment or note it with the carrier before signing. For concealed damage, contact us within 7 days with photos/videos at support@americangamezone.com.

3. Do you offer international shipping?

Currently, we only ship within the continental U.S. Select models may be shipped to Canada with additional fees and applicable import duties.

4. Are accessories shipped separately?

Yes, accessories and replacement parts may ship separately depending on stock and supplier warehouse location. Tracking will be shared for each package.

5. How long will it take to receive my order?

Most customers receive their e-bike within 5–10 business days from the date of order, depending on location and model availability.

6. Is my e-bike water-resistant?

Yes, all e-bikes are water-resistant, suitable for light rain and wet conditions. However, they are not waterproof, and we recommend avoiding heavy rain or submerging electrical components.

7. What if I need replacement parts or accessories?

We stock parts and accessories for all our partner brands. If a specific part is not listed, please email us with your model and details — we’ll help source it for you.

8. Do I need a license or insurance to ride my e-bike?

Most U.S. states do not require a license or insurance for Class 1 or Class 2 e-bikes. However, laws vary by location. Please check local regulations before riding.

9. Will I need to assemble the bike myself?

Yes, minimal assembly is required. Most bikes arrive 90–98% assembled with easy-to-follow instructions and basic tools included.

10. What if my payment doesn’t go through?

If your card payment is declined, try another card or complete your purchase via PayPal. You can check out using PayPal even if you don’t have an account.