Refund policy

At American Game Zone, your satisfaction is our top priority.

Eligibility for Returns

To qualify for a return:

The item must be in brand-new, unused condition, and returned in its original packaging with all accessories and manuals included.

Returns must be requested within 14 days of delivery.

Once approved, the item must be shipped back within 7 days of receiving the return authorization (RMA).

Products that have been used, damaged, customized, or modified are not eligible for return.

Return Process

1. 
   Contact Us First: Email us at support@americangamezone.com with your order number, photos, and reason for return.
   
2. 
   Get Authorization: We’ll coordinate with the respective brand to issue a Return Merchandise Authorization (RMA).
   
3. 
   Ship Securely: Once approved, you’ll receive the return address and detailed instructions.
   
4. 
   Inspection & Refund: After the supplier inspects and approves the return, your refund will be processed.
   

Return Shipping Costs

• 
  Return shipping is the customer’s responsibility, unless the item arrived damaged, defective, or incorrect.
  
• 
  In such cases, we’ll provide a prepaid return label or arrange pickup at no cost to you.
  
• 
  Please ensure the product is securely repackaged to prevent transit damage. Items damaged in return transit may be ineligible for a full refund.
  

Refunds

• 
  Once the return is inspected and approved, refunds will be issued to your original payment method within 7–10 business days.
  
• 
  Restocking fees may apply (typically 10–20%) depending on the supplier’s policy.
  
• 
  If an order is canceled after shipment but before delivery, shipping and restocking fees may still apply.
  

Cancellations

• 
  Orders can be canceled within 24 hours of placement for a full refund if they have not yet shipped.
  
• 
  Once an order has shipped, it is treated as a return and subject to the above policy.
  

Damaged or Defective Items

If your e-bike arrives damaged or defective:

Report it to us within 7 days of delivery with photos/videos showing the issue.

Do not discard the original packaging.

We’ll work directly with the manufacturer to resolve the issue through replacement parts, repairs, or a full replacement if necessary.

Non-Returnable Items

For safety and quality assurance, the following are non-returnable:

Used or test-ridden e-bikes

Special-order or customized items

Batteries and electrical components

Final sale or clearance items

Exchanges

If you wish to exchange your e-bike for another model, please contact us — we’ll help determine eligibility and any price adjustments or fees that apply.

Rest Assured — We’re Here to Help

Every return or issue is handled with care and transparency.

Our team will guide you through the entire process to ensure a fair and smooth resolution.

📩 Contact: support@americangamezone.com

📦 Return Address: Will be provided upon RMA approval.