Order Processing Time

All orders are processed within 1–3 business days.

You will receive a confirmation email when your order is placed and a tracking number once it ships.

Shipping Times by Product Category

Roller Skates

· Ships within 3–7 business days

· Delivered through standard parcel carriers (UPS, FedEx, USPS)

eBikes

· Ships within 5–10 business days

· Most eBikes arrive 85–95% assembled

· Delivered via UPS/FedEx or freight depending on the model

Poker & Game Tables

· Ships within 2–5 weeks

· These items ship via freight delivery due to size and weight

· The carrier will contact you to schedule a delivery appointment

Shipping Rates

Many items on our store include Free Shipping within the continental United States.

Any shipping costs (if applicable) will be displayed at checkout before payment.

Freight Delivery Guidelines (Game Tables & Oversized Items)

For large items such as poker/game tables:

· Freight deliveries are curbside only, unless otherwise noted

· The customer must be present to inspect and sign for the shipment

· Please inspect packaging for damage before signing

· Any visible damage must be noted on the delivery receipt

This helps protect you in the event of concealed or transit damage.

Order Tracking

Once your order ships, you will receive an email with a tracking link so you can follow your delivery in real time.

Shipping Areas

We currently ship to the continental United States.

For Alaska, Hawaii, or international shipping inquiries, please contact us.

Incorrect Address or Failed Delivery Attempts

Please ensure your address is correct at checkout.

Orders returned due to:

· Incorrect address

· Failure to schedule freight delivery

· Missed delivery attempts

…may incur reshipment or restocking fees.

Return & Refund Policy – American Game Zone

We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

General Return Guidelines

· Returns must be requested within 30 days of delivery

· Items must be unused, in original packaging, and in resellable condition

· Any item that has been used, assembled, or altered cannot be returned

· Some products may incur a restocking fee depending on the manufacturer

· Return shipping costs may apply unless the product arrived damaged or defective

· Refunds are issued to the original payment method after inspection

Defective, Damaged, or Incorrect Items

If your item arrives:

· Damaged

· Missing parts

· Incorrect

· Not functioning properly

Please contact us within 48 hours of delivery with:

1. Photos of the product

2. Photos of the box/packaging

3. Your order number

We will work with the manufacturer to send replacements, parts, or a full replacement unit at no cost to you.

Cancellations

Orders can be cancelled before they ship at no cost.

If the order has already shipped, standard return policies apply.

For custom or special-order items, cancellations may not be possible.

Refund Processing Time

Once your return is received and inspected, refunds are processed within 5–7 business days and returned to your original payment method.

Need Help?

If you have any questions about shipping or returns, our support team is always here to help.

Email: support@americangamezone.com

Contact Form: Available on our website

Live Chat: If enabled

We’re committed to making your shopping experience smooth, transparent, and worry-free.