Order Processing Time

All orders are processed within 1–3 business days.

You will receive a confirmation email when your order is placed and a tracking number once it ships.

Shipping Times by Product Category

Roller Skates

· Ships within 3–7 business days

· Delivered through standard parcel carriers (UPS, FedEx, USPS)

eBikes

· Ships within 5–10 business days

· Most eBikes arrive 85–95% assembled

· Delivered via UPS/FedEx or freight depending on the model

Poker & Game Tables

· Ships within 2–5 weeks

· These items ship via freight delivery due to size and weight

· The carrier will contact you to schedule a delivery appointment

Shipping Rates

Many items on our store include Free Shipping within the continental United States.

Any shipping costs (if applicable) will be displayed at checkout before payment.

Freight Delivery Guidelines (Game Tables & Oversized Items)

For large items such as poker/game tables:

· Freight deliveries are curbside only, unless otherwise noted

· The customer must be present to inspect and sign for the shipment

· Please inspect packaging for damage before signing

· Any visible damage must be noted on the delivery receipt

This helps protect you in the event of concealed or transit damage.

Order Tracking

Once your order ships, you will receive an email with a tracking link so you can follow your delivery in real time.

Shipping Areas

We currently ship to the continental United States.

For Alaska, Hawaii, or international shipping inquiries, please contact us.

Incorrect Address or Failed Delivery Attempts

Please ensure your address is correct at checkout.

Orders returned due to:

· Incorrect address

· Failure to schedule freight delivery

· Missed delivery attempts

…may incur reshipment or restocking fees.

Return & Refund Policy – American Game Zone

We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

General Return Guidelines

· Returns must be requested within 30 days of delivery

· Items must be unused, in original packaging, and in resellable condition

· Any item that has been used, assembled, or altered cannot be returned

· Some products may incur a restocking fee depending on the manufacturer

· Return shipping costs may apply unless the product arrived damaged or defective

· Refunds are issued to the original payment method after inspection

Defective, Damaged, or Incorrect Items

If your item arrives:

· Damaged

· Missing parts

· Incorrect

· Not functioning properly

Please contact us within 48 hours of delivery with:

1. Photos of the product

2. Photos of the box/packaging

3. Your order number

We will work with the manufacturer to send replacements, parts, or a full replacement unit at no cost to you.

Cancellations

Orders can be cancelled before they ship at no cost.

If the order has already shipped, standard return policies apply.

For custom or special-order items, cancellations may not be possible.

Refund Processing Time

Once your return is received and inspected, refunds are processed within 5–7 business days and returned to your original payment method.

Need Help?

If you have any questions about shipping or returns, our support team is always here to help.

Email: support@americangamezone.com

Contact Form: Available on our website

Live Chat: If enabled

We’re committed to making your shopping experience smooth, transparent, and worry-free.

Frequently Asked Questions (FAQs)

1. What types of products does American Game Zone sell?

We specialize in three main categories:

· Roller Skates – for fun, fitness, and recreational skating

· Electric Bikes (eBikes) – for commuting, adventure, and outdoor rides

· Poker & Game Tables – for home entertainment, game nights, and dining conversions

All products are carefully curated for quality, performance, and long-term durability.

2. How do I know which product is right for me?

Our product pages include detailed descriptions, specs, and sizing guidance.

If you need personal recommendations, feel free to contact our customer support team—we’re happy to help you choose the right
roller skates, eBike model, or gaming table for your needs.

3. Do your products come with a warranty?

Yes. Every product on American Game Zone is backed by a manufacturer warranty.

Warranty duration and coverage vary by product category, but all items include:

· Protection against manufacturing defects

· Clear warranty terms

· Access to after-purchase support

Please refer to the individual product page for exact warranty details.

4. Do you offer free shipping?

Many of our products include free shipping within the continental United States, depending on size and supplier.

Shipping options and charges (if applicable) are clearly displayed at checkout.

5. How long does shipping take?

Shipping times vary by product category:

· Roller Skates: Typically 3–7 business days

· eBikes: Usually 5–10 business days

· Game Tables: 2–5 weeks (due to size, craftsmanship, and freight delivery)

You will receive a tracking number once your order has shipped.

6. Do you ship internationally?

At this time, American Game Zone primarily ships within the continental United States.

For special shipping requests, please contact our support team.

7. What is your return policy?

We offer a hassle-free return policy on most products.

Return eligibility depends on the condition of the item and the policies of the product’s manufacturer.

Generally:

· Items must be unused and in original packaging

· Some oversized items (eBikes and game tables) may have restocking fees

· Custom or special-order products may be non-refundable

Please review our full return policy or contact us for specific details.

8. Are your products authentic and brand-certified?

Yes. All products on American Game Zone are 100% authentic, sourced directly from verified brands and manufacturers.

We do not sell replicas, used products, or unverified imports.

9. What payment methods do you accept?

We accept major payment methods, including:

· Credit/Debit cards

· PayPal

· Shop Pay

· Apple Pay

· Google Pay

· Financing options (when available for eBikes and game tables)

All transactions are securely processed.

10. Can I track my order?

Absolutely. Once your order ships, you will receive an email with a tracking number so you can monitor delivery progress in real time.

11. Do you offer assembly services?

· Roller Skates: No assembly required.

· eBikes: Most come 85–95% preassembled, with instructions included.

· Game Tables: Some models may require professional assembly or freight setup. Assembly requirements are listed on each product page.

12. How can I contact customer support? 

You can reach us anytime through:

· Email: support@americangamezone.com

· Contact form on our website

· Live chat

We do our best to respond promptly and ensure every customer receives personalized support.

13. Do you offer financing or installment plans?

Yes, selected products—especially eBikes and premium game tables—may be eligible for financing through partners like Shop Pay Installments or Affirm (if enabled in your store).

Options will appear automatically at checkout.

14. Are your products safe and tested?

Yes. We only partner with reputable brands who follow strict safety, quality, and performance standards.

All eBikes meet U.S. safety guidelines, roller skates are designed for stability and comfort, and game tables are crafted with premium materials for durability.

15. Can I make changes to my order after placing it?

If your order hasn’t shipped yet, we may be able to modify or cancel it.

Please contact us immediately for assistance.

Once an order has shipped, changes are no longer possible.